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Privacy Policy

Privacy Policy

Your privacy is important to us

Craftswp ("we," "our," or "us") operates craftswp.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

1. Information We Collect

Information You Provide Directly

  • Contact and Account Information: Name, email address, phone number, shipping/billing address, and password when you create an account, place an order, or contact us.

  • Payment Information: Credit/debit card details, PayPal email, or other payment information (processed securely via third-party payment processors; we do not store full card numbers).

  • Communications: Records of customer service inquiries, feedback, or survey responses.

Information Collected Automatically

  • Device and Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and dates/times of visits.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, and administer the Site. For details, see Section 4.

Information from Third Parties

We may receive information from:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping carriers (e.g., USPS, FedEx)

  • Marketing/analytics providers (e.g., Google Analytics, Facebook Pixel)

  • Social media platforms (if you interact with our profiles)

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, manage returns/exchanges, and deliver products.

  • To communicate with you about orders, account updates, and customer service requests.

  • To send marketing emails (only with your consent; you may opt-out anytime).

  • To improve our Site, products, and services based on usage analytics.

  • To prevent fraud, comply with legal obligations, and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

  • Service Providers: With trusted third parties who assist in operations (e.g., payment processing, shipping, email marketing, analytics), under strict confidentiality agreements.

  • Legal Compliance: When required by law, subpoena, or governmental request, or to protect our rights, safety, or property.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies and Tracking Technologies

We use cookies to:

  • Keep you logged in and remember cart items.

  • Analyze Site traffic and user behavior via tools like Google Analytics.

  • Deliver targeted ads through platforms like Facebook/Instagram (you may adjust ad preferences through those platforms).

You can control cookies through your browser settings. Disabling cookies may limit certain Site functionalities.

5. Your Privacy Rights (Including CCPA/CPRA)

If you are a California resident, you have the right to:

  • Request access to or deletion of your personal information.

  • Opt-out of the "sale" or "sharing" of your information (we do not sell information as defined by CCPA).

  • Not receive discriminatory treatment for exercising your rights.

To exercise these rights, contact us at [your email]. We will verify your identity before processing requests.

Note: Residents of other U.S. states may have similar rights under applicable laws.

6. Data Retention and Security

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. We implement reasonable security measures (SSL encryption, secure servers, access controls) to protect your data. However, no method of online transmission or storage is 100% secure.

7. International Data Transfers

Our Site is hosted in the United States. If you are accessing from outside the U.S., your data may be transferred to and processed in the U.S., where data protection laws may differ.

8. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it promptly.

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., product reviews, social media). We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted here with a revised "Last Updated" date. Material changes will be communicated via email or Site notice.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Email: Craftswp@gmail.com