Refund & Return Policy
Return & Refund Policy
Effective Date: 2025.12.20
We hope you love your purchase. Each of our products is handcrafted with care using natural solid wood. If for any reason you are not fully satisfied, please review our return and refund policy below.
1. Returns
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You may request a return within 14 days of receiving your order.
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Items must be unused, in their original condition, and returned with original packaging.
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Due to the handcrafted nature of our products, slight variations in wood grain, color, or texture are considered normal and are not considered defects.
Non-Returnable Items
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Customized or personalized items
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Items marked as final sale
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Items damaged due to misuse or improper handling
2. How to Start a Return
To initiate a return, please contact us at Craftswp@gmail.com with:
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Your order number
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The item(s) you wish to return
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Reason for the return
Once approved, we will provide return instructions. Please do not send items back without prior authorization.
3. Refunds
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After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Original shipping fees are non-refundable.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will assess the issue and offer a replacement or refund where appropriate.
6. Exchanges
We do not offer direct exchanges at this time.
If you wish to receive a different item, please return your original purchase (if eligible) and place a new order.
7. Contact Us
If you have any questions regarding returns or refunds, please contact us at:
Email: Craftswp@gmail.com